Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You'll also need your order number or other proof of purchase.

To start a return, please contact us here.

Unless returning due a defect, the buyer bears responsibility for return shipping costs. Items sent back to us without proof of purchase such as an order number, will not be accepted. Please note that if your country of residence is not United Kingdom, returns may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

Once your return has been received, your refund will be  approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.