Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You'll also need your order number or other proof of purchase.
To start a return, please contact us here.
Unless the item is faulty, return postage is paid by the buyer. Items sent back to us without proof of purchase, such as an order number, will not be accepted. If you live outside the United Kingdom, returns may take a little longer to reach us.
Damages and issues
Please inspect your order when it arrives and contact us straight away if the item is faulty, damaged, or if you receive the wrong item, so that we can put it right. We can't accept returns on gift cards.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
Once your return has been received and approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund.
EU Customers — Right of Withdrawal
If you are an EU-based customer, you have a statutory 14-day right of withdrawal. You can submit a withdrawal request directly using our self-serve form, without needing to contact us first:
